Hey there! At CozyLaws, we’re not just another e-commerce store—we’re a small team that genuinely cares about every single customer. In fact, our founder, Sarah, still replies to most emails herself. She started this business after realizing how impersonal online shopping had become, and she’s made it her mission to bring back that human touch.
Ever emailed a company and gotten a robotic reply? Yeah, we hate that too. That’s why we promise—your message won’t disappear into some inbox void. Whether it’s a question, a suggestion, or just a "hey, I love what you’re doing," we read them all. And honestly? Some of our best product ideas came from customers like you.
Need help with an order? Want to collaborate? Or maybe you just want to chat about that amazing new product we launched last week (we’re pretty excited about it too). Here’s how to reach us:
Fun fact: Our customer service team is based in Alaska, which means we’re probably awake when you’re not. Night owl? So are we.
Here’s the thing—we don’t just say we listen. Last year, we completely redesigned our packaging because 127 customers told us it was wasteful. (Turns out, they were right.) So if you’ve got an idea, a complaint, or even just a "what if...", hit us up. Who knows? Your email might just change how we do things.
And if you’re wondering why we don’t have one of those annoying contact forms... well, we tried them. But nothing beats a real conversation, don’t you think?
P.S. If you ever get a reply signed "Sarah & the team," that’s literally us—Sarah typing at her kitchen table with her dog snoozing nearby. Just thought you should know.
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